Timothy Higgs

Freelance Digital Product & Project Management

“My goal is to IMPRESS you”

see IMPRESSED previous

clients & colleagues

↓

Testimonials

  • Director Digital Product Lead Profile Pic

    Janes Jacobi | Director Digital Product Lead

    KEYWORDS:

    #Detail Oriented
    #Asks Important Questions
    #Saves Time And Money For Clients
    #Patient


    Timo and I worked together on the same project at JAKALA Germany for just over a year. I was in the role Director Digital Product Lead and Timothy as the Native Apps Project Lead, where he reported to me.

    Timo is first and foremost a very organised, detail oriented…

    (Read More)

  • Garantiemax Geschäftsführer Managing Director

    David Finkler | Co-Founder and Chief Partnership & Product Officer Garantiemax

    KEYWORDS:
    #TalentedCommunicator
    #ScrumMaster
    #VisualUserFlows
    #WellOrganised

    Timo was our external Product Owner for nearly two years and in that time I had the opportunity to observe and work closely with him. For the last ~8 months he also took on the Scrum Master responsibilities as well.

    One thing you notice quickly about Timo is that he is very well organised, flexible and a talented communicator….

    (Read More)

  • Kyluke McDougall | Senior Software Developer

    KEYWORDS:
    #ExpectationManagement #Calm
    #Well-informedChoices #InclusiveLeadership

    I had the privilege of working in a team with Timothy, and his exceptional project management skills consistently stood out. His calm demeanor and friendly approach created an engaging work environment that brought out the best in our teams.

    Timothy's strength lies in…

    (Read More)

  • Klara QA Manager Profile Pic

    Klara | QA Manager

    #ProjectManagementSkills
    #CollaborativeEnvironment
    #ClearTicketDecriptions
    #TechnicalCuriosity

    I am pleased to recommend Timothy, with whom I had the pleasure of working for over a year.
    His exceptional project management skills and positive demeanor significantly impacted our team, for the better….

    (Read More)

More Testimonials on LinkedIn

www.linkedin.com/in/timothyhiggs/

That’s what I call satisfaction…

My contracts are usually extended and I am often asked to come work for clients afterwards…

Project History

  • Jakala Germany GmbH | External
    Aug 2023 - Dec 2024

    #AgileProjectManagement #StakeholderManagement #iOS #Android #QAManagement #ResourcePlanning #CapacityPlanning

    Led the Native Apps team for a large cruise ship provider. The guest app included functionality from the complete customer lifecycle starting from information gathering, then booking, pre-trip management and information, multiple trip management, on-ship activities and bookings, shore excursions, customer support.

    ✓ Led a Native Apps Dev Team of 10-12 Engineers, QA Devs, UI/UX Designers, and other PMs

    ✓ User base +1 million users

    ✓ Backlog Management

    ✓ Ticket creation and curation

    ✓ Process improvement in collaboration with clients

    ✓ Manage the ideation, development and go-to-market process

    ✓ Manage the transition from Kanban to Scrum

    ✓ Weekly/monthly reporting and staffing

    ✓ Led Scrum Events such as Dailys, Retros and Refinement

  • Brooca
    June 2021 - Jan 2023

    #Startup #PlatformCreation #UserResearch #BetaTesting #OnlineTesting #RapidPrototyping #Analytics

    Created a language learning app that used audio messages and language analytics to allow Users to practice when and however often they like, with data-precise feedback about language improvement.

    ✓ Prototyping and conceptualisation to create initial version

    ✓ Create hypothetical customer journey and persona

    ✓ Recruit Beta Testers to help test business hypotheses

    ✓ Manage Beta Testing Process

    ✓ Continuous Product Improvement using testing feedback

  • Elastic Brains GmbH
    Oct 2020 - Sept 2022

    #Insurance #StakeholderManagement
    #PlatformBuilding #WebApp #DatabaseManagement #UI/UX #Atlassian

    We built a new platform from scratch for an insurance provider to be used by them, their retail partners and the end customer.

    ✓ Multiple Stakeholder groups such as a large insurance provider, a startup insurance provider, hundreds of retail outlets, end customers

    ✓ Led a team of Frontend Developers, Full Stack Software Engineers and UI/UX specialists

    ✓ Created visual User Flows to help our clients better understand the customer journey

    ✓ Established User Research processes to be fed into development cycles

    ✓ Product Owner and Scrum Master duties

  • Elastic Brains GmbH
    July 2019 - April 2020

    #UserResearch #RapidPrototyping #DesignThinking #Workshops #Agile

    Lead User Researcher for a football aggregator creating a prototype for an offshoot product aimed at a younger demographic.

    “The Instagram of Football”

    ✓ Conceptualisation & Rapid Prototyping

    ✓ Client Workshops

    ✓ User Interviews & Surveys

    ✓ Design Thinking, Lean Product Development and Agile Development

    ✓ Continuous Process Improvement

  • WaitWaitr
    Mar 2015 - Nov 2016

    #Startup #BusinessDevelopment #PartnershipEstablish #OnSiteTesting

    Startup focused on creating greater efficiencies in the restaurant industry.

    ✓ Developed and fostered a network of 5 test restaurants in Toronto, Canada, Munich, Germany and New York, USA
    ✓ Live testing on multiple continents with positive feedback
    ✓ Product development including UI/UX research and development
    ✓ Using the principles of Lean Startup and Design Thinking